BCRG Feedback, Complaints and Compliments
- BCRG welcomes feedback, including complaints, compliments and suggestions even in the form of a complaint, in order to identify and resolve issues and facilitate opportunities for service improvement.
- BCRG respects the rights of all individuals and stakeholders to provide comments, complaints and feedback and these will be acknowledged, respected and managed confidentially
- All complaints will be managed fairly and without bias. People will be listened to and treated with respect.
- You have a right to a support person or advocate when lodging feedback (including complaints, compliments and suggestions) with BCRG.
- You may provide feedback or make a complaint anonymously, but if you wish to receive a reply or know the outcome of your complaint, please provide your name and contact details.
Feedback, complaints & compliments form
If you would like to send us feedback, a complaint or a compliment please complete the form below or fill out the feedback, complaint and compliment form and leave it with one of our staff members. Download form here.
If you prefer to speak with a staff member or a manager at BCRG contact 9796 2931
What our community says
BCRG have been an excellent supporter for my daughter. The OT has been attentive, patient and approachable. My daughter enjoys her sessions.
Thank you so much for being so hands on and engaged with my son during his sessions. I have seen so much great improvement and interaction with him at home. Highly recommend OT services with BCRG
My child has grown since coming to BCRG. The staff have helped my child improve in so many ways. In ways I actually never thought were possible.
Families noted that BCRG does not just treat them like a ‘number’ and ‘tell’ them what to do, but rather respects them as individuals, listens, and understands their unique needs.
